Privacy Policy

This Privacy Policy explains how the flux3ai.com platform collects, uses, stores, shares, and protects personal information.

• Scope

This Privacy Policy applies to information collected through the Platform, including our website, user dashboard, billing flows, support interactions, moderation systems, and related services.

• Information We Collect

We may collect the following categories of information:

a. Account and contact information

name,

email address,

account credentials,

billing profile details,

customer support communications.

b. Usage and technical information

IP address,

browser type,

device information,

operating system,

session data,

approximate location derived from IP,

logs, timestamps, and interaction data.

c. Inputs and generated content

text prompts,

uploaded files and reference images,

generation settings,

generated outputs,

moderation results,

error logs,

abuse and safety review records.

d. Billing and transaction information

Payments may be processed by third-party payment providers. We may receive transaction metadata such as payment status, subscription status, country, invoice identifiers, and limited billing-related information, but we do not necessarily store full payment card details ourselves.

• How We Use Information

We may use personal information to:

provide, maintain, and improve the Platform,

authenticate users and secure accounts,

process purchases, subscriptions, renewals, and billing events,

generate and deliver Outputs,

detect abuse, fraud, chargeback risk, and policy violations,

moderate prompts and content,

enforce our Terms and AUP,

provide customer support,

analyze usage and performance,

comply with legal, contractual, and payment-provider obligations.

• Moderation and Safety Processing

To operate the Platform safely and comply with payment-provider and trust-and-safety requirements, we may automatically screen, review, classify, block, or log prompts, uploads, requests, generated content, account behavior, and related metadata.

This may include using internal systems and third-party moderation, abuse-detection, fraud-prevention, hosting, analytics, and payment providers.

We may retain moderation decisions, safety flags, and related records for auditing, security, fraud prevention, dispute handling, and legal compliance.

• Legal Bases for Processing

Where required by applicable law, we process personal information on one or more of the following bases:

performance of a contract,

legitimate interests,

legal obligation,

consent, where required.

Our legitimate interests may include security, abuse prevention, moderation, product improvement, analytics, customer support, billing administration, and business operations.

• How We Share Information

We may share information with:

hosting and cloud infrastructure providers,

AI model and inference providers,

moderation and safety vendors,

analytics providers,

payment processors and merchant-of-record partners,

customer support providers,

legal or regulatory authorities where required,

professional advisors, acquirers, or affiliates in connection with a business transaction where permitted by law.

We do not sell personal information for money.

• Data Retention

We retain personal information for as long as reasonably necessary to:

provide the Platform,

maintain accounts,

perform contracts,

comply with legal, tax, accounting, and payment obligations,

investigate abuse, fraud, and disputes,

enforce our Terms and AUP.

Retention periods may vary by data category and business need.

• International Transfers

Your information may be processed in countries other than your own. Where required, we take reasonable steps to protect transferred data in accordance with applicable law.

• Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no system is perfectly secure, and we cannot guarantee absolute security.

• Your Rights

Depending on your location, you may have rights to:

access your personal information,

correct inaccurate information,

request deletion,

object to certain processing,

request restriction of processing,

request portability,

withdraw consent where processing is based on consent.

To exercise applicable rights, contact: help@flux3ai.com

• Cookies and Similar Technologies

We may use cookies, local storage, pixels, SDKs, and similar technologies for authentication, security, analytics, performance, preferences, and product improvement.

You may be able to control some of these technologies through your browser or device settings.

• Children

The Platform is not intended for children under 18, and we do not knowingly collect personal information directly from children.

• Third-Party Services and Links

The Platform may contain links to or rely on third-party services. We are not responsible for third-party privacy practices except as required by law.

• Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the Platform after the effective date of an updated policy means the updated policy will apply, to the extent permitted by law.

• Contact

For questions or requests regarding this Privacy Policy, contact: help@flux3ai.com